Social Customer Service

  • 1 Million websites have integrated with Facebook
  • 23% of users check Facebook 5 times or more daily
  • 34% of marketers have generated leads on Twitter
  • Google’s +1 button is used 5 million times a day
  • Average twitter user has tweeted over 300 times
  • 625000 joining Google plus every day
The above statistics make it quite clear that social media is a very important communication channel for any organization that wishes to engage with customers and provide superior service.