SMS Conversations

The millennial generation born between 1980 and 2000, is a group that makes up almost 35% of the world’s population. This generation generates over 60% of the SMS traffic and the Baby Boomers and Generation X are following suit. Over 90% of them have cell phones and personal computers. They believe in instant communication as a way of life and expect that technology will facilitate it. Mobile devices have become an integral part of life and companies need to have a mobile communication strategy to be able to please customers. Texting is a prominent piece of mobile usage and the ability to have two way conversations using mobile texting is increasingly becoming a requirement for contact centers. To embrace the next generation customer expectations, this technology needs to be included in the design of any customer communication strategy.

Bi Directional Texting

Send text messages back and forth with customers and maintain the thread

Proactive Sales

Send sales information via SMS and track responses. Engage with customers as they respond.