Proactive Outbound Interactions

Outbound interactions are a critical part of customer experience management. Customer outreach may be via voice or SMS. With the growth in mobile usage, SMS is becoming a prominent part of customer communication strategies. Three types of outbound dialing modes may be used for voice interactions.
  • Preview Dialing
  • Predictive Dialing
  • Progressive Dialing
Few examples of outbound communication are
  • Telemarketing calls
  • Collection calls
  • Payment reminders
  • Stock market updates
  • Appointment reminders