InteractCRM @ ITexpo 2014 Las Vegas – Proactive Customer Service Podcast Released

InteractCRM @ ITexpo 2014 Las Vegas – Proactive Customer Service Podcast Released

by Admin User / 22 August 2014 / No Comments

Some airlines send you birthday cards if your frequent flyer profile has your birth date. What if you are flying on your birthday and you are wished by the flight crew and given a small birthday card. There is a significant difference in perception of the above two scenarios.

Making little efforts towards better customer experience could have a huge impact on your brand and customer loyalty.

The key now lies in delighting the customer and providing an experience that changes his/her perception about your company.

Listen to Snehal Patel, CEO РInteractCRM speak about  proactive customer service and how to leverage the technology that we have today to delight our customers.

http://www.telecomreseller.com/2014/08/20/interactcrm-milkman-paradigm-on-customer-service/ http://itunes.apple.com/us/podcast/telecom-reseller/id377663279 https://www.youtube.com/watch?v=CbVmfZIYgBc Find the blog on “Proactive Customer Service – Return of the Milkman” by Snehal here http://www.telecomreseller.com/category/writers/voice-of-the-vendor/interactcrm-blog/        

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