InteractCRM and Geomant forms a strategic alliance to provide market leading Multi-channel Contact Center solutions

InteractCRM and Geomant forms a strategic alliance to provide market leading Multi-channel Contact Center solutions

by Admin User / 19 May 2014 / 1 Comment
InteractCRM and Geomant today announced an Alliance to provide market leading multi-channel contact center products in the UK & Ireland. InteractCRM’s leading Multi-channel Contact Center products that seamlessly integrate with Avaya’s Contact Center telephony platform will be added to Geomant’s range of Avaya and Microsoft Contact Center and Unified Communications products. David Lafone-Ward, UK and Ireland Director of Geomant UK Limited says “This Alliance enables Geomant to offer our resellers in the UK and Ireland an unprecedented range of advanced Contact Center products that will enable Contact Centers to improve service and save money”. Roberto Cicoria, EMEA Director of InteractCRM adds “our multi-channel contact center product adds email, web chat and social media to Avaya’s Aura™ Communication Manager 6.x automated call distribution (ACD) platform.  This way we build-on rather than replace the market leading telephony platform”. The Alliance means that Geomant can now offer a complete range of products including CRM Desktop Integration, Multi-Media Contact Center, Interactive Voice Response (IVR), Predictive Dialer, Call Back and Speech Attendant products on the Avaya platform in addition to Multi-Media Contact Center and Call Recording for Microsoft Lync and enables InteractCRM to offer products in the UK and Ireland with local services and support. About Geomant Geomant is a well-established, provides innovative contact centre products, integration and consulting services specializing in Avaya and Microsoft technologies. Geomant has offices across Europe, USA and Australia, and a global reseller network. For more information, visit www.geomant.com. About InteractCRM InteractCRM provides Cloud ready Omni channel Customer Experience Management software. Its ThinConnect Contact Center platform unifies and centrally manages communications across Inbound/Outbound Voice, Email, Chat, SMS, Fax, Social Media and Callback channels. Solutions include CTI Screen-pop, Intelligent Contact Routing, Self Service Automation, Speech, Outbound Dialing, Campaign Management, Unified Agent desktop, Social Media Integration, Integrated CC Analytics and Customer Service CRM. For more information, visit www.interactcrm.com.

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