SMS Self Service

Texting or SMS can be used to deliver self service especially if the request is well defined. A simple text can be sent to a short code or long code number and information can be retrieved automatically. Some banking and travel example use cases are listed below.
  • Account Balance and Statement Inquiry
  • Status Inquiry on Account activity
  • Request Stop Payment
  • Inquire interest rates, Term deposit value
  • ATM, Branch location lookups
  • Credit Card Outstanding
  • Report Lost Card
  • Check Merchant support
  • Check available credit limit on CC
  • Arrival / Departure Status Inquiry
  • Check Flight Schedules
  • Check Baggage Limit and Allowable items
  • Log Service Requests and Complaints
  • Status check and Notification of request updates
  • Communicate Meal and Seat Preference
  • Flight Check In