ICX SIP ACD

ICX brings the power of SIP to businesses that are looking to either set up a new Contact Center or replace their legacy Call Center PBX with a next generation system that is Flexible, Scalable, Feature rich, Web ready and does not drill a hole thru your pocket. SIP ACD orchestrates the customer experience from the moment they call your Toll Free Number until they get connected to a customer service agent. It brings the art of real time routing decision, intelligent match making and personalized treatment to your customer service environment, ensuring your customers feel cared for

Open Architecture allows third party integration with ease

Rich functionality

Some Product features

  • Skills based routing
  • Appropriate agent selection
  • Route based on staff work hours
  • Estimated wait time announcement
  • Customized announcement on each call
  • Different music for varied calls
  • Built using industry standard SIP technology
  • Open framework for integration with other systems
  • Easy to use API
  • In built reports
  • Customizable views
  • Fault tolerant architecture