Salesforce.com

Combining Communication with Processes

ICX provides a packaged Multichannel Connector for Salesforce.com that allows agents and sales people to recognize who is contacting them, and execute their tasks in a productive fashion.

 

Salesforce.com delivers Account, Contact, Opportunity, Lead information while ICX delivers routing and queuing of contacts across multiple channels of communication.

Features of Salesforce.com Connector of ICX

Single Sign On

Screen Pop for Voice Calls

IVR Traversal Path

Screen Pop for Emails & Live Chats

Contact Us for more information on Salesforce.com Connector