Facebook Integration

Facebook is by far the most common social networking site in the world. Over 80% of user claim that they would like to connect with their brands using Facebook. For organizations large and small this is also a very effective marketing tool since they are able to reach a focused group of people very easily. Integrating Facebook into your customer contact center can be done in multiple ways including providing callback options on a Facebook page, monitoring Facebook posts and allowing people to communication with the organization via the corporate Facebook page.

Facebook Callback

Customers can be provided a callback option from within the company Facebook page. This allows customers to communicate with the enterprise in an easy fashion while on the internet.

Facebook feeds

Facebook data mining can result in useful information. This information can be fed into the contact center to drive proactive customer interaction.