Founded in 2002, Interactcrm has been in the forefront of Customer Experience Management since inception. With a presence in USA, EMEA and APAC, customers include large and small companies all over the globe. Some sample verticals serviced are Retail, Banking, Insurance, Education and Utilities.
Our products address the following types of critical customer service related business challenges
- Multi Channel customer communication handling
- Integrated agent desktop to provide the agent with ease of use
- Customer context pop to provide the agent with a 360 degree view of the customer
- Consistent customer experience management over multiple communication modes like voice, email , web, mobile texting, video and social media
- Proactive customer callback management across multiple media channels
- Effective and real time agent performance as well as customer satisfaction metrics
- Non intrusive notification and proactive outbound communication
An Avaya partner for a decade, the company has education and implementation/systems integration skills surrounding the following Avaya products
- Avaya IQ
- Avaya Interaction Center/Operational Analyst (AIC/OA)
- Voice Portal, Dialog Designer (Self Service)
- Avaya Experience Portal (AEP)
Interactcrm specializes in identifying business challenges within the customer service domain and creating innovative solutions to address those challenges.