Contact Center Solutions Provider | IVR Self Service | Speech Recognition | Customer Service software | CRM | Outbound Dialers | SMS solutions | India | USA




	Add mobile texting to your contact center and integrate it with your existing infrastructure to run personalized surveys and campaigns.




	Affordable feature rich preview dialer with full list management and reporting capabilities.




	Web based desktop presence for Avaya multi channel contact center solution. Avaya IC SDK / Avaya AES based thin client for contact centers.




	Offers proactive callback option to callers on hold to prevent frustration. Extends callback option on the Web and via SMS.


	Company Overview
	Founded in 2002, InteractCRM specializes in solutions for CTI Screen pop, Intelligent Contact Routing, Self Service Automation, Speech, Outbound Dialing, Campaign Management, Unified Agent desktop, Social Media Integration, Integrated CC Analytics and Customer Service CRM. Our product suite adds significant value to contact center solutions and have been developed to address specific needs in today’s contact center deployments. InteractCRM is an Avaya DevConnect Member and has a System Integration partnership with Avaya Inc and numerous Contact Center solutions companies worldwide. Our services include design, development, implementation and support of Avaya IC/OA, Business Advocate, Avaya VP/IR, PCS, Avaya IQ, CCE, Avaya Aura ContactCenter, AES, Cognos and Loquendo Speech. InteractCRM customers span Financial, Insurance, Education, Healthcare, Telecommunications, Public Transport and Retail sectors. InteractCRM also provides education services to customers, BPs and Avaya associates under the Avaya University umbrella. To understand us better, please visit the relevant section of your interest by following the links or drop us a line at info@interactcrm.com.

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News & Updates :

InteractCRM to exhibit at the 2013 International Avaya Users Group (IAUG) in Orlando, FL – June 3rd to 7th - Booth 1017

InteractCRM to exhibit at the 2012 International Avaya Users Group (IAUG) in Boston, MA – May 21st to 23rd - Booth 520

InteractCRM shows off it products and solutions at the International Avaya Users Group (IAUG) in Las Vegas – May 22nd to 26th.
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CEO Podcast on the importance of CONTEXT in customer communications
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InteractCRM’s ProConnect Outbound Solution Now Rated “Avaya Compliant”
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